Are you passionate about providing exceptional customer service and making a positive impact? State Farm is thrilled to present an outstanding career opportunity as a Customer Service Representative (CSR) on Jenn Rossmiller's team. We believe that Jenn Rossmiller's team is the perfect fit for individuals who are dedicated to going above and beyond to meet our customers' needs.
Job Description:
As a CSR at State Farm, you will play a vital role in building strong relationships with customers, addressing inquiries, and assisting with insurance policies. Working alongside Jenn Rossmiller, your responsibilities will include:
- Customer Support: Delivering outstanding customer service by promptly responding to inquiries, answering questions, and offering expert guidance on insurance products and coverage options. Your ability to actively listen, empathize, and communicate effectively will be essential in providing personalized service.
- Policy Management: Assisting clients with policy changes, updates, and claims processing. You will handle policy endorsements, review coverage details, and ensure accurate processing of policy transactions to meet our customers' needs efficiently.
- Problem-Solving: Analyzing complex customer situations and finding effective solutions to address their unique requirements. Your strong problem-solving skills, combined with a customer-centric approach, will play a pivotal role in resolving customer concerns and providing optimal solutions.
- Collaboration: Working closely with Jenn Rossmiller's team and other professionals in a supportive and collaborative work environment. You will contribute to a positive team dynamic, share knowledge, and learn from experienced colleagues.
Qualifications:
- Excellent communication skills, both verbal and written, to interact effectively with customers and colleagues.
- Strong customer service orientation and a genuine desire to assist and support customers.
- Ability to multitask, prioritize tasks, and thrive in a fast-paced environment.
- Attention to detail and exceptional organizational skills to ensure accurate policy management and documentation.
- Proficient computer skills, including familiarity with relevant software systems and the ability to quickly learn new tools.
- Previous experience in customer service, insurance, or a related field is preferred.
- Bilingual Spanish preferred
- licensing
About State Farm:
State Farm is a renowned insurance and financial services company committed to helping individuals manage life's uncertainties, recover from unexpected events, and realize their dreams. With a focus on personalized service and community involvement, State Farm has been a trusted name for millions of customers across the United States.
- Growth potential/Opportunity for advancement within my office
- Paid time off (vacation and personal/sick days)
- Health benefits
- Valuable career-building experience
8:30-5:00
Flexible work from home options available.
We're Hiring!
We are a growing agency with big dreams and lots of potential. Our team works hard to reach our goals together as a team and have fun while we are doing it! Our team is comprised of results-oriented individuals that are serious about their development. If you want to work in an environment that is fun, challenging, and rewarding, then Jenn Rossmiller- State Farm Agent may be the right fit for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.
About Our Agency
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, Health Insurance, and Renters Insurance.
- Our office is located in Riverview/Brandon.
- I have been a State Farm agent since 2017.
- I am a proud graduate of University of South Carolina.
- We currently have 32 team members at our agency.
- Additional languages spoken: Spanish, Polish, and Vietnamese
Apply now and let us put you on the path to success.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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